How to Track Your Order

Shipping Policy

Processing Time

Where do you ship?

How much does shipping cost?

What is your return policy?

How do I return my order?

How long does it take to process a return?

Can I exchange my item for a different model or color?

How do exchanges work for US orders?

Which payment methods do you accept?

What currencies do you accept?

How do I use gift cards / store credits at checkout?

Does every item in my order come with its own drawstring bag?

Are your capybara plushies scented?

Are your capybara plushies scented?

Can I cancel my order?

Can I edit my order after it's been placed?

I entered the wrong shipping address - an you change it?

Where can I find my order confirmation?

What should I do if I haven't received a confirmation email?