Shipping & Delivery | Self Service

How to Track Your Order

We know you're excited to receive your order! Tracking your package is easy. Quick Track Your Order 🔗 Track Now: capyera.com/apps/track-order Enter your order number and email/phone number to see your tracking information instantly. Finding Your Tracking Number Once your order ships, you'll receive a shipping confirmation email with: - Your tracking number - A direct link to track your package - Estimated delivery date Haven't received the email? - Check your spam/junk folder - Search your inbox for "Capyera" or "shipped." - Still can't find it? Contact us at support@capyera.com, and we'll send it again How to Track Your Package Option 1: Use our Track Order page (easiest!) 1. Go to capyera.com/apps/track-order 2. Enter your order number 3. Enter the email or phone number you used at checkout 4. Click "Track" Option 2: Click the tracking link in your shipping email Option 3: Track manually 1. Go to your account at www.capyera.com/account 2. Click "Order History" 3. Find your order and click "Track Package." 4. You'll be taken directly to the carrier's tracking page Option 4: Track on the carrier's website - USPS: tools.usps.com/go/TrackConfirmAction - UPS: www.ups.com/tracking - FedEx: www.fedex.com/tracking - SpeedX: https://tracking.speedx.io/ - Yodel: https://www.yodel.co.uk/track Understanding Tracking Updates "Label Created" or "Pre-shipment" - We've created your shipping label - The package hasn't been picked up by the carrier yet - Usually updates within 24-48 hours "In Transit" - Your package is on its way! - Check the estimated delivery date "Out for Delivery" - The package is on the delivery truck - You'll receive it today "Delivered" - The package has been delivered - Check your mailbox, front door, or building office Still Need Help? Can't find your tracking number or have questions about your delivery? Contact Us: - 📧 Email: hello@capyera.com - 💬 Chat: Click the chat bubble in the bottom right - 📱 Instagram/Facebook: @capyera We respond within 24 hours (usually much faster!).

Last updated on Mar 06, 2026

Shipping Policy

Fast, reliable shipping to get your Capy-Era order to you quickly! 📦 Processing Time: All orders are processed and shipped within 1-2 business days of being placed. You'll receive a shipping confirmation email with your tracking number as soon as your order ships! 🚚 Shipping Methods We ship with trusted carriers based on your location: - Domestic (US): USPS, UPS, FedEx, etc - International: SpeedX, Yodel (UK), USPS International, and other regional carriers We select the best carrier for your location to ensure the fastest delivery! ⏱️ Estimated Delivery Times Domestic (US): - Processing: 1-2 business day - Transit: 6–10 business days - Total: 7–11 business days International: Country Estimated Delivery - United Kingdom: 5–9 business days - Germany: 4–8 business days - European Union: 5–10 business days - Canada: 7–10 business days - Australia: 8–10 business days 💰 Shipping Costs Free Shipping Thresholds: - United States: Free on orders $80 USD and above - United Kingdom: Free on orders £60 GBP and above - European Union: Free on orders €60 EUR and above - Australia: Free on orders $80 AUD and above - Canada: Free on orders $80 CAD and above Standard Shipping Rates: - United States: $5.99 USD - United Kingdom: £3.99 GBP - European Union: €3.99 EUR - Australia: $5.99 AUD - Canada: $5.99 CAD For all other international destinations, shipping costs will be calculated at checkout! 🌍 Where We Ship We ship to 30+ countries worldwide, including: - 🌎 Americas: United States (all 50 states), Canada, Mexico, Brazil, Chile - 🌍 Europe: Austria, Finland, France, Germany, Greece, Ireland, Netherlands, Norway, Poland, Portugal, Spain, Switzerland, Turkey, United Kingdom - 🌏 Asia-Pacific: Australia, Bangladesh, China, Hong Kong, Indonesia, Japan, Malaysia, New Zealand, Pakistan, Philippines, Singapore, South Korea, Thailand We also ship to P.O. boxes and APO/FPO military addresses! 🎖️ Restricted Areas: We are unable to ship to non-contiguous states/territories and offshore islands (e.g., Marshall Islands, Canary Islands, Saint Martin, French Guiana, etc.). 💵 Duties & Taxes Good news! For international orders, all duties, customs, and taxes are included in your shipping cost. The price you see at checkout is the final price. No surprise fees at delivery! 😊 🔍 Tracking Your Order All orders include a free tracking number! Once your order ships, you'll receive a tracking confirmation email. You can also track your order at: 👉 capyera.com/apps/track-order ❓ Questions? We're here to help! - 📧 Email: hello@capyera.com - 💬 Chat: Click the chat bubble in the bottom right - 📱 Instagram/Facebook: @capyera We respond within 24 hours (usually much faster!)

Last updated on Mar 06, 2026

Processing Time

Here's what to expect. Standard Processing Time 1-2 business days All orders ship from our warehouse within 1-2 business days of being placed. What "Processing" Means Processing is the time it takes us to: - Pick your items from our warehouse - Pack your order carefully - Create your shipping label - Hand off to the carrier This happens before your package starts its journey to you. How to Know When Your Order Ships You'll receive a shipping confirmation email with: - Your tracking number - Carrier information - Estimated delivery date - Direct link to track your package Haven't received shipping confirmation? - Check your spam/junk folder - It may still be processing - Contact us at hello@capyera.com if it's been 3+ business days Processing vs. Transit Time Total delivery time = Processing + Transit Example: - Processing: 1-2 business days - Transit: 5-7 business days - Total: 6-9 business days from order to delivery - Still have questions? Contact Us: - 📧 Email: hell@capyera.com - 💬 Chat: Click the chat bubble in the bottom right - 📱 Instagram/Facebook: @capyera We respond within 24 hours (usually much faster!). Related Articles - Shipping Policy - Delivery Times by Region - How to Track Your Order

Last updated on Mar 06, 2026

Where do you ship?

Last updated on Mar 06, 2026

How much does shipping cost?

We offer free shipping on qualifying orders! Here's a breakdown: 🆓 Free Shipping Thresholds: - United States: Free on orders $80 USD and above - United Kingdom: Free on orders £60 GBP and above - European Union: Free on orders €60 EUR and above - Australia: Free on orders $80 AUD and above - Canada: Free on orders $80 CAD and above 📦 Standard Shipping Rates: - United States: $5.99 USD - United Kingdom: £3.99 GBP - European Union: €3.99 EUR - Australia: $5.99 AUD - Canada: $5.99 CAD For all other international destinations, shipping costs will be calculated at checkout based on your location. Visit www.capyera.com to check your shipping cost before placing your order!

Last updated on Mar 06, 2026

Do I have to pay duties & taxes on my order?

No! There are no additional charges added to your order. The price you see is the price you pay.

Last updated on Mar 06, 2026

When will my order ship?

Once your order is placed, it will be processed and shipped within 1–2 business days. Orders placed Monday-Friday: - Before 12 PM EST: Ships same day or next business day - After 12 PM EST: Ships next business day Orders placed on weekends: - Saturday/Sunday orders ship the following Monday Business days: Monday-Friday (excluding federal holidays) Peak Seasons During busy times (holidays, sales events), processing may take: - 2-3 business days instead of 1-2 days We'll always notify you if there are any delays! Peak seasons include: - Black Friday / Cyber Monday - Christmas / Holiday season - Valentine's Day - Back to School - Major sales events

Last updated on Mar 06, 2026

When will my order arrive?

Your order arrival time depends on your location. Most orders are fulfilled and shipped within 1-2 business days of being placed! Here are the estimated delivery times after shipping: - United States: 6–8 business days - United Kingdom: 5–9 business days - Germany: 4–8 business days - European Union: 5–10 business days - Canada: 7–10 business days - Australia: 8–13 business days For all other international destinations, the total delivery time is typically 1–2 weeks, depending on your location. As soon as your order ships, you will receive a tracking link so you can follow your package every step of the way!

Last updated on Mar 06, 2026

Can I Speed Up Processing?

We process all orders as quickly as possible in the order they're received. We don't currently offer expedited processing, but: - Orders ship within 1-2 business days, regardless - All orders include tracking

Last updated on Mar 06, 2026

Why hasn't my tracking information updated?

Don't worry! Here are the most common reasons: - Recently shipped: Tracking updates can take 24–48 hours to appear after your order has shipped. This is completely normal! - In transit: Packages sometimes travel through multiple carrier facilities before the next scan appears, especially for international orders. - Peak season delays: During busy periods, carrier networks experience higher volumes, which can slow down tracking updates. What should you do? Wait 24–48 hours and check your tracking link again. If there's still no movement after 7 days, please contact us at hello@capyera.com with your order number, and we'll investigate right away!

Last updated on Mar 06, 2026

What should I do if my order is lost in transit?

We're sorry to hear that! Here's what to do: 1. Check your tracking: Visit your tracking link to see the last known status of your package. Sometimes packages experience delays and may still be on their way! 2. Wait a little longer: If your tracking is still updating, your package may just be experiencing a delay. Please allow a few more days for it to arrive. 3. Contact us: If your tracking has had no updates for 7 or more days, please reach out to us at hello@capyera.com with: - Your order number - Your full delivery address - Your tracking number We take transit delays seriously and will always work to make it right for you!

Last updated on Mar 06, 2026

Should I be present to receive my delivery?

You don't necessarily need to be present! Most of our courier partners will leave your package in a safe location if no one is home. However, we strongly recommend ensuring someone is available to receive your package as: - Packages left unattended may be at risk of theft - Some deliveries may require a signature - Couriers may return the package after two unsuccessful delivery attempts If you have any specific delivery instructions, we recommend contacting your courier directly once you receive your tracking details!

Last updated on Mar 06, 2026

How is a failed delivery processed?

Our delivery partners typically make two delivery attempts. Here's what happens: 1. First Attempt: If no one is available, the courier may contact you using the phone number provided at checkout to arrange a second attempt. 2. Second Attempt: If the second attempt is also unsuccessful, the package will be returned to Capyera. Please note that additional shipping fees may apply if you request redelivery. To avoid failed deliveries, please ensure your contact details and shipping address are accurate at checkout!

Last updated on Mar 06, 2026