Home Returns & Exchanges

Returns & Exchanges

16 articles

What is your return policy?

We offer hassle-free returns within 7 days of delivery. Here's what you need to know: Eligibility Requirements: - Items must be in brand new, unused condition - No marks, stains, or damage - Must be returned in original packaging with all tags attached Non-Returnable Items: - Final Sale items are not eligible for return Refund Policy: Please note that all refunds are issued as a gift card. We do not offer cash refunds. How to Return: Simply email us at hello@capyera.com with your order number and reason for return and we will guide you through the process!

Last updated on Mar 06, 2026

How do I return my order?

Email us at hello@capyera.com with your order number and reason for return. We'll guide you through the process and provide you with all the necessary instructions!

Last updated on Mar 06, 2026

How long does it take to process a return?

Once you have shipped your return, you can track it using the tracking number provided by your carrier. For updates on your refund status, please contact us at hello@capyera.com with your order number and return tracking number. Please note that all refunds are issued as store credit. We do not offer cash refunds.

Last updated on Mar 06, 2026

Can I exchange my item for a different model or color?

Yes! We offer exchanges within 7 days of delivery. Email us at hello@capyera.com with your order number and the item you'd like to exchange for, and we'll take care of the rest! Please note that all refunds are issued as a store credit. We do not offer cash refunds.

Last updated on Mar 06, 2026

How do exchanges work for US orders?

US orders can be exchanged within 7 days of delivery. Once your exchange is approved, you'll receive store credit to place a new order for the item you'd like instead. Please note that all refunds and exchanges are issued as store credit. We do not offer cash refunds. To get started, email us at hello@capyera.com with your order number, and we'll guide you through the process!

Last updated on Mar 06, 2026

How do exchanges work for international orders?

Unfortunately, we do not offer exchanges for international orders at this time. However, if you have any concerns about your order, please contact us at hello@capyera.com, and we'll do our best to help! Please note that all refunds are issued as store credit. We do not offer cash refunds.

Last updated on Mar 06, 2026

Will I be charged for return shipping?

Yes, return shipping costs are covered by the customer. We recommend using a trackable shipping method to ensure your return reaches us safely.

Last updated on Mar 06, 2026

How do I track the status of my return?

Once you have shipped your return, you can track it using the tracking number provided by your chosen carrier. For updates on your refund status, please contact us at hello@capyera.com with your order number and return tracking number, and we'll be happy to provide you with an update!

Last updated on Mar 06, 2026

How will I receive my refund?

All refunds are issued as store credit. Once your refund is approved, you will receive a store credit code that you can use on your next purchase at www.capyera.com. If you have any questions, please contact us at hello@capyera.com and we'll be happy to help!

Last updated on Mar 06, 2026

How long will my refund take to process?

Once your refund is approved, it will be processed as store credit and issued to you right away! Please note that we do not offer cash refunds. All refunds are issued as store credit which you can use on your next purchase at www.capyera.com. If you have any questions, please contact us at hello@capyera.com and we'll be happy to help!

Last updated on Mar 06, 2026

How can I return a gift that I received?

Returns must be initiated by the original purchaser of the item. If you'd like to return a gift, please ask the person who bought it to contact us at hello@capyera.com with their order number, and we'll be happy to help!

Last updated on Mar 06, 2026

I received a damaged or defective product. What should I do?

Please contact us at hello@capyera.com within 7 days of delivery with your order number and clear photos of the damaged item. Our team will resolve it for you as quickly as possible!

Last updated on Mar 06, 2026

What if I don't have my original packaging?

Unfortunately, items must be returned in their original packaging with all tags attached to be eligible for a return. If you no longer have the original packaging, please contact us at hello@capyera.com with your order number and we'll do our best to find a solution for you!

Last updated on Mar 06, 2026

Can I return an item after the return window?

Unfortunately, we are unable to accept returns after the 7-day return window. We strongly recommend inspecting your order as soon as it arrives and contacting us immediately if there are any issues.

Last updated on Mar 06, 2026

What items are non-returnable?

The following items are not eligible for return: - Final Sale items - Items that have been used or damaged - Items without original packaging and tags attached If you're unsure whether your item is eligible for return, contact us at hello@capyera.com, and we'll be happy to help!

Last updated on Mar 06, 2026

Can I return an item after the return window?

Unfortunately, we are unable to accept returns after the 7-day return window. We strongly recommend inspecting your order as soon as it arrives and contacting us immediately if there are any issues.

Last updated on Mar 06, 2026