Purchased on Amazon? Callixe customer support does not handle orders purchased on Amazon. Our 1-year standard warranty, optional purchased 2-year warranty, and 90-day money-back guarantee described in this Help Center apply to eligible purchases made directly through callixe.com, not Amazon purchases. For help with an Amazon order, including a defect, warranty question, return, refund, replacement, delivery issue, or cancellation, open Your Orders in Amazon and contact the seller or Amazon Customer Service. Any coverage or remedy for that purchase must be checked through that channel.
For purchases made directly through callixe.com:
Eligible products purchased directly through callixe.com come with a 1-year warranty against manufacturer defects.
The warranty covers issues caused by a defect in the product or its components during normal use.
It does not cover:
- Normal wear and tear
- Accidental damage
- Damage caused by misuse or improper care
If you experience an issue, tell our team what happened in your current support conversation. If you have not contacted us yet, use the Help Center's chat or email options. We will review the order and request only the photo or video needed to assess the issue.
The 1-year warranty also applies to eligible direct-store orders placed before this update, as long as the purchase is still within 1 year.
The 90-day return window remains separate. After 90 days, eligible manufacturer defects may qualify for a warranty replacement, but not a return or exchange.