Purchased on Amazon? Callixe customer support does not handle orders purchased on Amazon. Our 1-year standard warranty, optional purchased 2-year warranty, and 90-day money-back guarantee described in this Help Center apply to eligible purchases made directly through callixe.com, not Amazon purchases. For help with an Amazon order, including a defect, warranty question, return, refund, replacement, delivery issue, or cancellation, open Your Orders in Amazon and contact the seller or Amazon Customer Service. Any coverage or remedy for that purchase must be checked through that channel.
For purchases made directly through callixe.com:
If your Thera Pillow breaks, tell us what happened in your current support conversation. We will review the order, the issue, and the applicable return or warranty coverage.
The 90-day money-back return window is separate from the 1-year standard manufacturer warranty and any optional purchased 2-year warranty. We will confirm the available remedy after reviewing your case.