Purchased on Amazon? Callixe customer support does not handle orders purchased on Amazon. Our 1-year standard warranty, optional purchased 2-year warranty, and 90-day money-back guarantee described in this Help Center apply to eligible purchases made directly through callixe.com, not Amazon purchases. For help with an Amazon order, including a defect, warranty question, return, refund, replacement, delivery issue, or cancellation, open Your Orders in Amazon and contact the seller or Amazon Customer Service. Any coverage or remedy for that purchase must be checked through that channel.
For purchases made directly through callixe.com:
If your item arrived damaged, is incorrect, is missing a part, or develops a problem during use, tell us what happened in your current support conversation. A clear photo or short video may help us assess the issue; we will ask only for what is needed.
Our team will review the order, delivery record, and applicable return or warranty coverage before confirming the available remedy. We will let you know if a replacement, refund, or another next step is approved.