Purchased on Amazon? Callixe does not process returns, refunds, exchanges, or warranty claims for Amazon orders. The direct-store policies below apply to eligible purchases made through callixe.com. For an Amazon purchase, open Your Orders in Amazon and contact the seller or Amazon Customer Service for the applicable terms and next steps.
For purchases made directly through callixe.com:
We will confirm when your refund has been processed to the original payment method. After processing, it normally takes 7–10 business days to appear, depending on your bank or payment provider. Return shipping costs paid by the customer for an outside-US return are not refundable unless our team confirms an exception.