To request a return or exchange, tell our team in your current support conversation. If you have not contacted us yet, use the Help Center's chat or email options. We will review the order and confirm the applicable route before you ship anything.
Returns shipped from within the United States: For an approved return, a teammate creates and sends a prepaid return label. After the label is attached, pack the product in its original packaging with all accessories, attach the label, and drop it off with the carrier shown on the label. Let us know after drop-off so we can follow its progress.
Returns shipped from outside the United States: Our team provides the return address. Arrange and pay for trackable shipping to that address, then share the tracking details after dispatch.
We will confirm when a refund has been processed. It normally takes 7–10 business days after processing to appear on the original payment method. The 90-day money-back window begins on delivery. A purchased extended warranty may cover eligible replacements or repairs under its terms; it does not extend the refund window. Exchange terms are reviewed for the individual case.