How do I request a return or exchange?

1. Email support@callixe.com with your order number and the reason for your return or exchange.

2. Wait for return instructions and address confirmation

3. Ship the item using a trackable service to the address provided.

4. Once received and inspected, we’ll process your refund or exchange

Important Notes:

• Returns are only accepted within our 90-day money-back guarantee period, unless your product includes an extended warranty.

• If you purchased a warranty, your coverage applies only to replacements/repairs, not refunds past the 90-day guarantee window.

• Items that have already been replaced or processed under warranty/exchange are no longer eligible for refunds.

• Returns sent without prior approval may be rejected or delayed.