Purchased on Amazon? Callixe does not process returns, refunds, exchanges, or warranty claims for Amazon orders. The direct-store policies below apply to eligible purchases made through callixe.com. For an Amazon purchase, open Your Orders in Amazon and contact the seller or Amazon Customer Service for the applicable terms and next steps.
For purchases made directly through callixe.com:
For an approved return shipped from within the United States, Callixe provides a prepaid return label. A teammate will send the label before you ship the item.
For a return shipped from outside the United States, you arrange and pay for trackable shipping to the return address our team provides. Please wait for the applicable instructions before shipping.
Shipping terms for exchanges and warranty claims may differ; we will confirm them for the individual case.