We're sorry for the confusion! 💙 Some of our emails, including review requests, are sent automatically based on a schedule. This means you might receive a review invitation before your order has arrived.
Receiving a review email does not mean your package has been delivered or that anything has changed with your order.
You can simply ignore the review request for now and wait until you've received your kit.
How can I check my order status?
You can track your package using your order number and email address here:
https://tobioskits.com/apps/parcelpanel
Please note that tracking updates may not appear every day, especially while your package is traveling between shipping facilities or countries.
What if my order is taking longer than expected?
If your package hasn't arrived within the estimated delivery timeframe, or if your tracking shows an unexpected issue, please contact our support team.
Provide your order number and any relevant tracking information so we can review the shipment.
Contact us here:
https://tobioskits.com/pages/contact
Do I still need to leave a review?
No, you're not required to leave a review.
Once your kit arrives and you've had a chance to try it, we'd love to hear about your experience! 🎨💙