When will I get my refund?
Refund Policy
At Norelie, your satisfaction is our priority. This Refund Policy outlines the conditions under which refunds may be
issued for purchases made through our store.
General Policy
We offer refunds for eligible orders in cases such as product issues, order cancellations, or dissatisfaction under
our 90-Day Money-Back Guarantee. To qualify for a refund:
- Requests must fall within the specified timeframes.
- Items must meet the return conditions outlined below.
Please review the full policy for important exceptions and processing guidelines.
90-Day Money-Back Guarantee
We stand behind our products. If you’re not satisfied with your purchase within 90 days of receipt, and the product
fails to provide relief as expected, we’ll refund the full amount paid — no questions asked.
- Applies to both opened and unopened products.
- All original accessories and manuals must be returned.
Non-Refundable Items
The following items are not eligible for refunds or replacements:
- Products purchased with promotions, discounts, or special offers
- Free products or gifts included with your purchase
- Gift cards or downloadable products
Refund Options
We offer the following refund methods:
- Refund to the original payment method
- Refund to store credit (if applicable)
Refund Process & Timelines
Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your
refund.
If approved:
- Refunds typically reflect within 3–5 banking days.
- All items must be in good working condition, with accessories and manuals included.
Late or Missing Refunds
If you haven’t received your refund yet:
1. Check your bank account again.
2. Contact your credit card company (posting time may vary).
3. Contact your bank (some banks have delays in processing refunds).
If you've completed these steps and still haven't received your refund, please reach out to us at support@norelie.co.
Refunds for Prepaid Cards
Refunds can only be issued to the original payment method. We cannot process refunds to closed or inactive accounts,
including prepaid cards.
Disclaimer
Norelie reserves the right to update or modify this Refund Policy at any time without prior notice.
Need Help?
If your question isn't addressed here, please don’t hesitate to contact our support team at:
📧 support@norelie.co
Thank you for choosing Norelie. We appreciate your trust and look forward to helping you live pain-free.