Returns & Refunds
100% Money-Back Guarantee
You are eligible to return products within 90 days of purchase under our 100% money-back guarantee.
To initiate a return:
-
Contact our support team via email or phone.
-
Once your return is approved, we will send you shipping instructions.
Both opened and unopened items are eligible for return, except for those bought using discounts or promotions.
Non-Refundable Items
The following items are not eligible for return or refund:
-
Products purchased through discounts or promotions
-
Free products or giveaways
Damaged Items
If your item arrives damaged, please:
-
Contact us within 7 days of delivery
-
Provide a photo or video of the damaged item
We’ll replace the item at no extra cost.
Refund requests for damaged items will require you to cover return shipping costs.
Lost or Stolen Packages
If your package is lost or stolen, please contact your local carrier directly.
Unfortunately, we cannot guarantee refunds or replacements for lost or stolen orders.
International Orders
-
We do not guarantee delivery or customs clearance for orders shipped outside our country-specific stores.
-
Customs fees, delays, or rejected packages are the responsibility of the customer.
Return Shipping Costs
- Customers are responsible for return shipping costs, except in cases of approved replacements due to damage.
If you have further questions, please contact us at:
📧 support@norelie.co