Refund Policy

Our Refund Policy outlines the conditions under which refunds may be issued for purchases made with us. Refunds are available for eligible orders due to product issues, cancellations, or other qualifying reasons. To qualify for a refund, certain conditions must be met, including adherence to specified timeframes and return requirements. Please review the details below for our complete refund process.

Non-Refundable Items

The following items are not eligible for refunds or replacements:

• Products purchased through promotions, discounts, or special offers

• Free products or gifts delivered with a purchase

• Certain items such as gift cards or downloadable products

🔒 Note: Items received through a promotion or as a free bonus cannot be returned or exchanged.

Refund Eligibility

We offer a 100% 90-Day Money-Back Guarantee. If, after using our products, you find them unsatisfactory or ineffective in providing relief, we will refund the full amount you paid — no questions asked. Both opened and unopened products are eligible for return as long as they are in good working condition and include manuals and accessories.

However, the following still apply:

• Items bought at a discount or with a promo code are not eligible.

• Returned items must be in resalable condition and include all original packaging and accessories.

Refund Options

You may choose one of the following refund methods:

• Refund to your original payment method

• Refund as store credit (if applicable)

Refund Timeline

Once we receive and inspect your returned item, we’ll notify you of the approval or rejection of your refund.

If approved:

• Refunds are typically processed within 3 to 5 banking days to your original payment method.

Late or Missing Refunds

If you haven’t received your refund:

1. Double-check your bank account.

2. Contact your credit card company—it may take time before your refund is officially posted.

3. Contact your bank—there is often a processing period before posting.

If you’ve completed all these steps and still haven’t received your refund, please contact us at Support@norelie.co.

Refunds for Prepaid Cards

Refunds can only be issued to the original payment method. We do not process refunds to:

• Closed accounts

• Expired or inactive prepaid cards

Please ensure your card is active and capable of receiving refunds before initiating a return.

Disclaimer

We reserve the right to update or modify this Refund Policy at any time without prior notice.

Still need help?

Reach out to our support team at:
📧 Support@norelie.co