Home Returns / Refunds / Cancellations What do I do if I receive the wrong item in my order?

What do I do if I receive the wrong item in my order?

Last updated on Aug 19, 2025

😔 Received the Wrong Item?

We're sorry to hear that! If you received the wrong item in your order, please contact our team so we can make it right.

📩 Email: support@norelie.co

🔄 When returning an item, please ensure that all approved items listed on your Packing Slip are included in the same package.

We’ll be happy to assist you!