Order Cancellation Policy
Our Order Cancellation Policy outlines the procedures and conditions under which an order can be canceled. We understand that sometimes plans change and you may need to cancel your order. To request a cancellation, you must contact us within a specified timeframe after placing your order.
Please note:
Cancellations are only accepted before the order is shipped or processed for delivery. If your order has already been shipped, it may instead be subject to our Return Policy.
Review our full policy below for complete details on how cancellations are handled, applicable deadlines, and the process for receiving a refund.
Need Help?
Our Customer Support team is available and will respond within 24 hours.
Email: Support@norelie.co
Frequently Asked Questions
Can I cancel my order?
Yes, you may cancel your order within 24 hours of placing it.
However, once the order confirmation email has been sent, the order can no longer be canceled or modified—even if it falls within the 24-hour window.
I ordered the wrong size/quantity/item. Can I cancel or change the order?
For these cases, we recommend requesting an order modification, which is allowed within 24 hours of the payment date.
Important:
Once the order confirmation email has been sent, no further changes or cancellations are permitted—even if it’s within the 24-hour window.