Order Cancellation Policy
Our Order Cancellation Policy outlines the procedures and conditions under which an order can be canceled. We understand that sometimes plans change and you may need to cancel your order. To request a cancellation, you must contact us within a specified timeframe after placing your order.
Please note:
Cancellations are only accepted before the order is shipped or processed for delivery. If your order has already been shipped, it can no longer be canceled, but our 90-day money-back guarantee still applies: you can request a refund through our return process (a refund, not a cancellation).
Review our full policy below for complete details on how cancellations are handled, applicable deadlines, and the process for receiving a refund.
Need Help?
Our Customer Support team is available and usually responds within 24 hours.
Email: contact us by email (you can simply reply to this conversation).
Frequently Asked Questions
Can I cancel my order?
Yes, you may cancel your order within 24 hours of placing it.
However, once the shipping confirmation email has been sent (your order has already been dispatched), the order can no longer be canceled or modified—even if it falls within the 24-hour window. Before that, please contact us as soon as possible and our team will check whether a change or cancellation is still possible.
I ordered the wrong size/quantity/item. Can I cancel or change the order?
For these cases, we recommend requesting an order modification, which is allowed within 24 hours of the payment date.
Important:
Once the shipping confirmation email has been sent (the order has already been dispatched), no further changes or cancellations are possible—even if it’s within the 24-hour window. Before that, our team will check whether the change is still possible.