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Here you will find information on how to place an order, the currencies and payment methods we accept, securing your payment information, understanding our pricing and made-to-order process, cancelling or modifying your order, and using discount codes. This section provides essential information to ensure a smooth and secure shopping experience with us.
How to place an order
How to use discount codes
Understanding our pricing
Secure payment methods
Modifying or cancelling your order
6 articles
Your guide to meraki.'s shipping and delivery processes. Learn about our methods, timelines, international shipping policies, tracking, and how we handle any issues that may arise.
Understanding shipping methods
International shipping: What to know
Expected delivery times for in-stock vs. made-to-order items
Tracking your order
Dealing with missing, delayed or damaged shipments
9 articles
This section guides you through meraki.'s return and refund policies. Discover how to request a refund or exchange, the return process, understanding refund statuses, and how to address damaged or faulty products.
Our return policy for in-stock and made-to-order items
Requesting a refund or exchange
Understanding refund statuses
Dealing with damaged or faulty products
Do I need to pay for returns postage?
6 articles
Get help with all your meraki. related questions, complaints, or feedback. Our customer service team is here to ensure your shopping experience is seamless and satisfactory.
3 articles
Here you will find essential details about meraki.'s range, including information on our made-to-order products, materials used, care instructions, understanding sizes and measurements, customisation options, product availability, and how to request product samples. We're dedicated to transparent and thorough product information to help customers make informed purchase decisions.
Understanding IP Ratings for our lights
About our made-to-order products
Where our products are made
Understanding Hole-to-Hole Centres (cc) for cabinet handles and knobs
Attaching your cabinet handles or knobs
12 articles
Learn more about meraki.'s exclusive Trade Programme, designed for designers, architects, and industry professionals. Understand the benefits, how to join, and the terms and conditions.
About the Trade Programme
How to join the Trade Programme
Benefits of the Trade Programme
A guide to accessing the Wholesale Store and placing orders
4 articles
Navigate the ins and outs of your meraki. account and learn more about our commitments to privacy.
Creating and managing your account
Updating account information
Understanding our privacy policy
Password retrieval and change
Managing email preferences
5 articles