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Returns & Refunds

This section guides you through meraki.'s return and refund policies. Discover how to request a refund or exchange, the return process, understanding refund statuses, and how to address damaged or faulty products.
6 articles

Our return policy for in-stock and made-to-order items

Discover the difference in return policies between our in-stock and made-to-order items. At meraki., we want you to be 100% satisfied with your purchase. If for any reason you are not, we've outlined our return policies for both in-stock and made-to-order items below: In-Stock Items For in-stock items, we offer a 90-day return policy from the date you received your order. If the item is unused, in its original condition and packaging, and in the same condition you received it, we are happy to offer a full refund or exchange. Made-to-Order Items For made-to-order items, returns are a bit different. These items are custom made specifically for you, and because of this, we can only offer refunds or exchanges on these items if they are faulty. If you have any questions or concerns about our return policies, please don't hesitate to contact our customer service team.

Last updated on Jun 05, 2025

Requesting a refund or exchange

Steps on how to request a refund or an exchange for your meraki. purchase. If you're unsatisfied with your purchase from meraki., you can request a refund or exchange within the framework of our return policies. Here's how to do it: 1. Generate an Return Authorisation Number: Please visit our return and exchange portal and generate a return request. 2. Follow Instructions: Our team will provide you with a Return Authorisation number and instructions on how to return the item. 3. Send the Item Back: Send the item back to us in its original packaging and condition. Make sure to include the Return Authorisation number with your return. Once we receive the returned item and confirm that it's in acceptable condition, we will process the refund or exchange as requested.

Last updated on Jun 05, 2025

Understanding refund statuses

Explaining the various refund statuses for your meraki. order. At meraki., we understand that you'll want to know the status of your refund once you've returned an item. Here are the various refund statuses and what they mean: 1. Pending: We've received your request for a refund, but we haven't received the returned item yet. 2. Received: We've received the returned item and it is pending inspection, or we are currently inspecting it. 3. Approved: The returned item passed our inspection, and the refund has been approved. At this stage, we'll process the refund via your original payment method. 4. Rejected: The returned item failed our inspection, and the refund has been rejected. At this stage, we will contact you with further information. 5. Processed: The refund has been issued to your original payment method. Depending on your bank, it may take a few days to appear in your account.

Last updated on Jun 05, 2025

Dealing with damaged or faulty products

Learn how to handle situations when your meraki. product arrives damaged or becomes faulty. At meraki., we pride ourselves on the quality of our products. However, if your order arrives damaged or becomes faulty, here's what you can do: Damaged on Arrival If your item arrives damaged, please contact our customer service team within 48 hours of receiving the package. Provide us with your order number, a description of the damage, and if possible, photos of the damaged item. Faulty Product If your item becomes faulty within the warranty period, reach out to our customer service team with your order number and a description of the issue. We'll guide you through the next steps, which may involve troubleshooting, replacement parts, or a product exchange.

Last updated on Jun 05, 2025

Do I need to pay for returns postage?

Discover who covers the cost of return postage at meraki. For in-stock items that you would like to return for a refund or exchange, customers in the UK are eligible for free-postage returns and a postage label will automatically be generated for you using our returns and exchange portal. For all customers outside of the UK, you will be responsible for the return postage costs unless the product is faulty, damaged or sent in error. For made-to-order items, if the product is faulty, we will cover the return postage costs. If you have any questions about return postage costs, please contact our customer service team. We're always happy to help.

Last updated on Jun 05, 2025

How long does it take to get a refund?

Get an understanding of the timeline involved in the refund process at meraki. At meraki., we strive to process refunds as quickly as possible. However, due to the careful attention we give to inspect each product returned to us, the process may take up to 30 working days. Here's a rough timeline: 1. Receipt and Inspection of Returns: Once we receive your returned item, our team carefully inspects the product. This phase can take some time as we are a small team and we're committed to ensuring each product gets the attention it deserves. 2. Refund Approval: If the returned item passes our inspection, we approve the refund immediately. If the return is rejected, you will receive an automated email and a follow-up from our team to explain why. 3. Processing by Your Bank: Once approved, the funds are released back to your original method of payment. Depending on your bank's policies, it may take a few days for the refunded amount to appear in your account. Thank you for your patience as we work to make this process as smooth and quick as possible. If you have any questions about your refund, please contact our customer service team.

Last updated on Jun 05, 2025