To claim your one-time lifetime warranty, use our warranty portal here:
https://www.marcozo.com/apps/redo/returns-portal/login
Submit your order number, information on the damaged jewelry, and a photo. We will then assist you through the warranty claim process and guide you on the steps to receive a replacement.
To see if you qualify for our Lifetime Warranty and more information, please visit this link: https://www.marcozo.com/pages/warranty