Home Returns & Exchanges What is your return/exchange policy?

What is your return/exchange policy?

Last updated on Jun 23, 2026

Return Window

  • Our Returns & Exchange window is 14 days from your delivery date.

  • Items must be unworn, undamaged, unwashed, and in original packaging.

  • Items returned without their original packaging (e.g., Marcozo pouch with the correct barcode) are only eligible for store credit unless the packaging is sent back at your expense.

Exchanges

  • U.S. customers: If you opt into Checkout+ we provide a free prepaid return label and free exchange shipping for one exchange. If you did not opt in, you will be charged for a return label upon submitting your return. 

  • International customers: If you opt into Checkout+ we provide a free prepaid return label and free exchange shipping for one exchange. Duties and taxes are non‑refundable.

Returns (Refunds)

  • All refunds (U.S. & international) incur a $5 restocking fee.

  • U.S. customers: If you opt into Checkout+ we provide a free prepaid return label and free exchange shipping for one exchange. If you did not opt in, you will be charged for a return label upon submitting your return. 

  • International customers: If you opt into Checkout+ we provide a free prepaid return label and free exchange shipping for one exchange. Duties and taxes are non‑refundable.

  • Store credit: Choose store credit instead of a refund to have the $5 fee waived.

Non-Refundable Situations

  • Lost or stolen packages (reshipment offered)

  • Orders marked “delivered” by tracking but not received (reshipment offered)

  • Items damaged while in your possession

  • Returns not shipped or dropped off within 14 days of delivery

  • Stack & Save bundles: if one item is returned, remaining items will be charged at full price and refunds adjusted

How to Start a Return or Exchange

  • Go to our U.S Returns Portal

    Enter your Email or Zip Code AND Order # or Tracking # exactly as shown on your order confirmation.

    Select the item(s) you are returning or exchanging and provide the reason.

    Choose your Return or Exchange option.

    Click Submit Return/Exchange.

  • International Customers:
    Go to our International Returns Portal
    Enter your Email or Zip Code AND Order # or Tracking # exactly as shown on your order confirmation.

    Select the item(s) you are returning or exchanging and provide the reason.

    Choose your Return or Exchange option.

    Click Submit Return/Exchange.