Return Window
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Returns and exchanges must be initiated within 14 days of delivery.
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Items must be unworn, undamaged, unwashed, and in original packaging.
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Items returned without their original packaging (e.g., Marcozo pouch with the correct barcode) are only eligible for store credit unless the packaging is sent back at your expense.
Exchanges
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U.S. customers: First exchange on each order is free. We cover shipping both ways.
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International customers: You cover the cost of sending items back, but we’ll ship the replacement to you for free.
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Exchanges are only for the same item in a different size or color.
Returns (Refunds)
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All refunds (U.S. & international) incur a $5 restocking fee.
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U.S. customers: Receive a free prepaid return label.
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International customers: You are responsible for return postage. Duties and taxes are non-refundable.
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Store credit: Choose store credit instead of a refund to have the $5 fee waived.
Non-Refundable Situations
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Lost or stolen packages (reshipment offered)
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Orders marked “delivered” by tracking but not received (reshipment offered)
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Items damaged while in your possession
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Returns not shipped or dropped off within 14 days of delivery
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Stack & Save bundles: if one item is returned, remaining items will be charged at full price and refunds adjusted
How to Start a Return or Exchange
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U.S. Customers:
Go to marcozo.happyreturns.com
Enter your order number (e.g., M12345) and Zip Code, then follow the steps.
You’ll receive a confirmation email with your prepaid label. -
International Customers:
Go to 360.postco.co/marcozo
Enter your order number and email/phone, then follow the steps.
You’ll receive instructions on how to ship your return.