Home Warranty & Lifetime Guarantee My ring is cracked, chipped, or scratched — what do I do?

My ring is cracked, chipped, or scratched — what do I do?

Last updated on May 28, 2026

Cracking, chipping, and significant scratching are all covered under the ETRNL Lifetime Guarantee — get in touch and we'll make it right.

What to do:

  1. Take a clear photo of the damage

  2. Email support@etrnl.com.au with your name, order number, and the photo

  3. We'll review and arrange a replacement or credit

A note by material: Tungsten rings are extremely hard and scratch-resistant, but that hardness also means they can crack or chip under a sharp enough impact (like being dropped on tiles or caught in machinery). If this has happened to yours, it's covered — just reach out.