Return Policy

We want you to love your Elavure purchase. If something is not right, contact us and we will help with the correct next step.

This policy applies to Elavure apparel, including shirts and polos.

Returns & Exchanges#

If you are unsatisfied with your order and would like to request a return or exchange, contact us at info@elavure.com for instructions. Eligibility and the available remedy are confirmed after the support team reviews the order and request.

Return Window#

We accept eligible return requests within 14 days of package delivery.

Restocking Fees#

For eligible preference returns:

• Standard orders: $10 restocking fee
• Orders over $100: 10% restocking fee
• These fees can be waived if you choose store credit

Restocking and standard return fees do not apply when the return is approved because of a defective, damaged, wrong or missing item, or another confirmed Elavure fulfillment error. These are not preference-return cases. The support team confirms the applicable option before processing anything.

Refund Timing#

After a refund is approved and successfully processed, it will typically appear within 5-10 business days, depending on your bank. If it does not appear after that window, contact your bank and our support team with the order details.

Order Issues#

For missing, wrong, or defective items, contact info@elavure.com with the order details and requested evidence. The support team will verify the issue and confirm the eligible remedy. Do not assume a refund, replacement, reshipment, fee waiver, or return outcome before that review and the corresponding backend action succeeds.

Important notes:

• We may request photos or other evidence needed to validate the issue.
• Damage caused by accidental drops, water, heat, or similar misuse is not covered as a product defect.
• Report a defective item or another order issue within 30 days of delivery for review.

Order Changes & Cancellations#

Contact info@elavure.com as soon as possible if you need to change or cancel an order. A request is not a completed change. Eligibility depends on the order's current fulfillment state, and the support team or enabled order action must confirm success before the change or cancellation is promised.

Shipping & Delivery Issues#

Shipping and delivery cases are reviewed using the current order, fulfillment, and tracking evidence. The support team will confirm the available remedy after review. A missing scan, delivery exception, wrong address, refused delivery, or delivered-not-found status does not by itself prove that a refund or replacement was processed.

Questions?#

Contact info@elavure.com and include the relevant order details so the team can verify the correct next step.