Change or Cancel Your Order

Need to make changes to your order? We're here to help, but please act quickly as orders are processed fast.

Can I Cancel My Order?#

You can request a cancellation if your order hasn't shipped yet. Once an order has shipped, an ordinary cancellation may no longer be possible; support must review the current shipment and available remedy. Do not infer physical-return instructions or refuse applicable statutory rights.

To cancel your order: Contact our support team immediately with your order number. We'll do our best to cancel it before it ships.

Can I Modify My Order?#

Contact support within 24 hours of placing your order to request a modification. Requests after 24 hours require case-by-case review. Our team must check the current fulfillment status before confirming whether a change is possible.

If your order has not been fulfilled, eligible changes may include:

• Changing the shipping address
• Removing items from the order
• Updating contact information
• Changing items, quantities, sizes or colors, subject to eligibility and availability

Tell us the exact change you want. A size or color change does not automatically require cancellation and reordering. Support must confirm the eligible change and any required next steps. A request or fulfillment hold is not a completed modification; we confirm a change only after it has been successfully applied. If the order is already fulfilled or eligibility is unclear, support must review the available options rather than promise a change.

My Order Already Shipped#

If your order has already shipped:

• Wrong address? Contact us immediately - we may be able to intercept the package
• Want to cancel? Contact support to review the current shipment and your request. Elavure does not receive physical customer returns; support reviews case-specific partial-refund or replacement options with the customer keeping the items. Explicit statutory-withdrawal requests need separate urgent review and must not be refused just because the order shipped.
• Need different items? Request an exchange once you receive your order

How to Contact Us#

Reach out to our support team with:

• Your order number
• The changes you'd like to make

We'll respond as quickly as possible to help you out.