How to Request a Return

Ready to return or resolve an Elavure order? Contact us first so we can give the correct option for your situation.

Step 1: Contact Us#

Reach out with:

• Your order number if available
• Which item(s) you want help with
• The reason for the return or refund request
• Photos/video if the item is defective, wrong, damaged, or missing

Step 2: We Review the Correct Resolution Path#

Depending on the case, we may offer:

• A case-specific partial refund while keeping the item
• A replacement, with the actual option and terms confirmed by support

Elavure has no receiving facility for customer returns. Customers keep the items; support does not request physical returns or provide a return address. Support can offer a partial refund or replacement after reviewing the case. The amount, terms and customer agreement must be confirmed; no fixed refund percentage or automatic entitlement is established by this operating practice. A rejected offer is not an accepted settlement. Statutory rights remain applicable.

Return Window#

Standard Elavure return requests should be made within 14 days of package delivery.

Step 3: Team Finalization#

A support team member will confirm the final option, actual amount and terms, your agreement, and the next step before anything is processed.

Important Notes#

• Do not ship anything back; Elavure does not receive physical customer returns.
• Keep any photos, packaging, or tracking information if the order arrived damaged, wrong, defective, or incomplete.
• Refunds are only confirmed once they are processed in our payment system.