How to Request a Return

Ready to return or resolve an Elavure order? Contact us first so we can give the correct option for your situation.

Step 1: Contact Us

Reach out with:

• Your order number if available
• Which item(s) you want help with
• The reason for the return or refund request
• Photos/video if the item is defective, wrong, damaged, or missing

Step 2: We Review the Correct Resolution Path

Depending on the case, we may offer:

• Replacement
• 50% refund while keeping the item
• Full-value store credit
• Return-for-refund when approved, with the applicable restocking fee

For many cases, you do not need to send the original item back unless our team specifically gives return instructions.

Return Window

Standard Elavure return requests should be made within 14 days of package delivery.

Step 3: Team Finalization

A support team member will confirm the final option, any fee or store-credit terms, and the next step before anything is processed.

Important Notes

• Do not ship anything back until support gives instructions.
• Keep any photos, packaging, or tracking information if the order arrived damaged, wrong, defective, or incomplete.
• Refunds are only confirmed once they are processed in our payment system.