Exchanges - Size or Color Changes

Need a different size or color? We can help with a simple exchange.

Exchange Window#

For Elavure apparel, exchange requests should be made within 14 days of package delivery.

How Preference Exchanges Work#

For size, color, or version changes by preference:

1. Contact us with the item you ordered and the size/color/version you want instead.
2. Our team checks availability and confirms the correct exchange path.
3. Customers keep the original item; Elavure does not receive physical returns.
4. Support confirms the actual replacement option, any approved terms and your agreement before processing. Do not infer an invoice or charge from the request alone.

Standard Exchange Fees#

Use only the actual approved case-specific terms. The older physical-return restocking schedule does not establish a replacement processing invoice or replacement-shipping charge. Do not invent a fee, refund percentage or completed invoice.

Wrong, Damaged, Defective, or Missing Items#

If the issue was our mistake or a supplier/fulfillment issue, do not use the preference-exchange fee path. Contact us with photos or video evidence and our team will review it for a free replacement or refund path.

What We Need#

Please include:

• Your order number if available
• The item you received
• The size/color/version you want instead
• The reason for the exchange
• Photos if you received the wrong, damaged, defective, or missing item

Need Sizing Help?#

Check our sizing guide or contact support before choosing your replacement size.