Other Questions | Help Center

Is the Thera Pillow wireless?

Yes, the product is completely wireless.

Last updated on Oct 20, 2025

How long can I use Thera Pillow for?

Thera Pillow runs for 30 minutes per session. On full charge, it can run for 4 full cycles.

Last updated on Oct 20, 2025

Does it come with battery?

Yes, the Thera Pillow comes with the internal battery already equipped.

Last updated on Oct 20, 2025

Does it come with chargers?

Yes, Thera Pillow comes with all the needed charging components.

Last updated on Oct 20, 2025

What if I don’t like it?

If you don’t like it, you can contact us at support@callixe.com and we’ll walk you through the return process.

Last updated on Oct 20, 2025

What if it breaks?

If Thera Pillow breaks within our 90 day guarantee, we take full responsibility and will process refunds/exchanges according to your request.

Last updated on Oct 20, 2025

What comes in the package for Thera Pillow?

The Thera Pillow package comes with: 1x Thera Pillow, 1x instruction manual, 1x USB charging cable, 1x 10W adapter, 1x premium drawstring bag.

Last updated on Oct 20, 2025

What makes Thera Pillow different from others?

Most neck massagers only relax your muscles for a little while. Thera Pillow goes deeper. It’s the only device designed with 3 therapies physical therapists actually use—traction, massage, and heat—so you can target neck pain right at home. What really sets it apart is the gentle cervical traction system. As you lie back, the pillow slowly lifts and supports your neck, helping it return to its natural curve. This realignment tackles the root cause of neck pain from forward head posture, instead of just covering up the symptoms. With Thera Pillow, you’re not just getting temporary relief—you’re retraining your neck to feel lighter, straighter, and stronger again.

Last updated on Oct 20, 2025

I see your product on Amazon and Walmart, what’s the difference between that and your website?

The Original Thera Pillow™ is only sold through our official website. If you see it on Amazon, Walmart, or anywhere else, those are copycats—and we’re not responsible for the quality or safety of those orders. Because Thera Pillow went viral, a lot of lookalike products popped up that may look similar on the outside but don’t have the same materials, therapies, or results. Many of our customers have shared stories of getting scammed with cheap imitations that wore out in weeks or didn’t work at all. When you order directly from us, you’re guaranteed the authentic Thera Pillow, crafted to last and backed by our 90-night risk-free guarantee. It’s the only way to ensure you’re getting the real relief and lasting results we’re known for.

Last updated on Oct 20, 2025

Why are you more expensive than other places I can buy?

Because it’s the real one. At CALLIXE, we don’t cut corners on the things that matter—your safety, your comfort, and how long your pillow actually lasts. Every Thera Pillow goes through strict testing and quality checks to make sure it delivers the results we promise: lasting relief and proper neck support. Yes, you might find cheaper lookalikes online. And from the outside, they may look similar. But the truth is, those versions often use lower-quality materials, skip proper testing, and wear out fast. Many of our customers come to us after being disappointed (or even hurt) by knockoffs. When you order directly from us, you’re investing in something built to last—and designed to finally fix the root cause of neck pain, not just mask it. That’s the difference.

Last updated on Oct 20, 2025

What if my package doesn’t arrive?

You’ll never be left empty-handed. Every order with CALLIXE is 100% guaranteed to arrive. On the rare chance your package is delayed or goes missing, our customer support team will step in right away to make it right. That means we’ll reship your Thera Pillow free of charge—no hoops to jump through, no endless back-and-forth. You placed your trust in us, and we take that seriously. When you order from our official website, you can rest easy knowing your package is protected until it’s in your hands.

Last updated on Oct 20, 2025

What if I get scammed?

We get it—scams are everywhere online, and it’s a real concern. That’s exactly why we only offer the Original Thera Pillow through our official CALLIXE website. When you order here, you’re fully protected with our 90-night relief guarantee and dedicated customer support team. We built this company to take care of our families first, and we treat every customer like family too. If anything ever feels uncertain, our support team is just a message away and will respond fast to make sure you’re taken care of. 👉 Important: Any listings you see on Amazon, Walmart, or other sites are not us. They may look similar, but they are not CALLIXE, and we cannot guarantee their quality or safety. When you buy directly from us, you’ll never have to worry about knockoffs, hidden risks, or being left in the dark. Your order—and your relief—is 100% safe with us.

Last updated on Oct 20, 2025

What’s the material of Thera Pillow?

The Original Thera Pillow is built with firm, ergonomic memory foam that supports your neck and spine, paired with a soft, silk-touch cover that feels gentle on your skin. We chose these materials so you don’t just get pain relief—you get comfort you actually look forward to. Every detail is designed to make those 15 minutes feel like an escape from pain, not just another “treatment.” Because at CALLIXE, our mission isn’t only to reduce pain. It’s to bring warmth, ease, and comfort back into your daily life.

Last updated on Oct 20, 2025