Buying from the official Callixe store at callixe.com gives you a direct-store order that our team can review under Callixe's published return and warranty policies.
Purchased on Amazon? Callixe customer support does not handle orders purchased on Amazon. Our 1-year standard warranty, optional purchased 2-year warranty, and 90-day money-back guarantee described in this Help Center apply to eligible purchases made directly through callixe.com, not Amazon purchases. For help with an Amazon order, including a defect, warranty question, return, refund, replacement, delivery issue, or cancellation, open Your Orders in Amazon and contact the seller or Amazon Customer Service. Any coverage or remedy for that purchase must be checked through that channel.
For Walmart or other marketplace purchases, check the seller and the platform's order information for the applicable support and return process. We cannot confirm a listing's seller, authenticity, product details, or terms without reviewing that specific listing.