Purchased on Amazon? Callixe customer support does not handle Amazon orders. For support, open Your Orders in Amazon and contact the seller or Amazon Customer Service. The order policies and support described here apply to purchases made directly through callixe.com.
For purchases made directly through callixe.com:
If your package has not arrived, tell us in your current support conversation. We will check the order and the latest carrier tracking, including any delivery or return-to-sender scans.
If the package is delayed, missing, or marked delivered but cannot be located, our team will review the evidence and confirm the appropriate next step. We will let you know if a replacement, refund, or carrier follow-up is approved; please do not assume one has already been processed.