Orders & Shipping | Tobio's FAQ

How long does delivery take?

Most orders arrive within 7–10 business days after shipping. In some cases, delivery may take a little longer due to unexpected courier delays. As soon as your order is on its way, you’ll receive a tracking link so you can follow its journey. If it's been more thn 10 days and your order seems delayed, please don’t hesitate to contact us, we’ll be happy to check on it for you and make sure it gets to you safely 💛

Last updated on Sep 21, 2025

How can I track my order?

As soon as your order is shipped, you’ll receive a confirmation email with a tracking link. Simply click the link to see the latest updates from the shipping company. If you don’t see the email, please check your Spam or Promotions folder, sometimes our messages hide there. Still can’t find it? No worries! Just contact us and we’ll be happy to share your tracking details with you 💛

Last updated on Sep 21, 2025

My order hasn’t arrived yet. What should I do?

If your order is still within 10 business days, it’s likely on the way. However, if it’s taking longer than that, please contact us and we will: - Check the tracking status for you. - Contact the shipping company if needed. - Arrange a replacement if the package is lost.

Last updated on Sep 21, 2025

Do you ship to my country?

Yes! We ship to most countries worldwide. Currently, we are working on solutions for Alaska, Hawaii, and remote islands. If you’re unsure, contact us before placing your order.

Last updated on Sep 03, 2025

Can I change my shipping address after placing an order?

Yes, if the order hasn’t been shipped yet. Contact us as soon as possible with the correct address. If the order is already shipped, we’ll try to help with redirection or arrange a solution.

Last updated on Sep 03, 2025