Everything you need to know about returning or exchanging your Taylor Made Scrub Hats order.
Eligibility
Returns and exchanges on eligible items are accepted within 14 days of order delivery confirmation, and the request must be started within that window. Items must be new, unworn, unaltered, undamaged, and unwashed. We reserve the right to refuse merchandise showing signs of wear or modification.
How to start a return or exchange
Log in to your account at taylormadescrubhats.com/account, open your order, and select "Request return" (or use our Make a Return page). Once approved, we'll email you a prepaid return label (U.S. returns only).
Exchanges are arranged directly with our team. Start a return request or email support@taylormadescrubhats.com and we'll help coordinate a swap for a different style or fit.
Shipping from outside the U.S.? Please email support@taylormadescrubhats.com to start your return. We're not able to issue prepaid return labels for addresses outside the United States. See International orders below.
Return timeline
After your return is approved and you receive your prepaid label, your item(s) must enter the USPS mail stream within 14 days. Later than that, the return may not be accepted and could be returned to you at your expense or donated/disposed of, depending on condition.
Final Sale (non-returnable) items
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Custom & personalized merchandise, made to order just for you (personalized embroidery, sizing modifications, sewn-on buttons, etc.).
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"Last-Chance" items, final clearance.
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Gift wrap and shipping/handling charges, non-refundable service fees.
Return shipping & fees
We provide one complimentary prepaid return label for standard U.S. domestic returns, with no restocking fee for good-faith returns. Prepaid return labels are not available for international returns. If a return drops your original order below our free-shipping threshold, the original shipping cost may be deducted from your refund. To keep offering free returns to our community, accounts showing signs of return abuse or "bracketing" may be flagged for manual review, moved off self-service, or charged a $7.50 restocking fee and/or return shipping.
Damaged or incorrect items (TMSH Guarantee)
We stand by our craftsmanship. Report any damage or discrepancy within 48 hours of delivery with high-resolution photos of the item, the internal packing slip, and the external shipping mailer. We'll cover return shipping for confirmed defective or incorrect items, including reimbursing reasonable return shipping costs on international orders.
International orders
We're glad to accept international returns, with one important limitation: we're not able to issue a prepaid return label for addresses outside the United States.
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How to start: Email support@taylormadescrubhats.com before sending anything back. Our team will confirm eligibility and provide the return address and instructions. If you submit a request through your account, we'll follow up by email to coordinate.
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Return shipping: Arranged and paid for by the customer, using the carrier of your choice. Original and return shipping charges are non-refundable.
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Tracking: Please ship with tracking and share the tracking number so we can confirm receipt and process your refund promptly.
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Timelines: The same 14-day eligibility window applies.
Refund processing
Returns are processed in the order received, typically within 3 to 5 business days of arrival. You'll get an email when your refund is issued. Credit card refunds can take up to 10 business days to post, depending on your bank.
Questions? We're always happy to help at support@taylormadescrubhats.com.