Home Orders & Delivery Return & Exchange Policy — Complete Guide

Return & Exchange Policy — Complete Guide

Last updated on May 23, 2026

Return & Exchange Policy

The Short Version

We offer free returns and exchanges within 14 days of delivery. If your hat doesn't fit or isn't the right style, we'll make it right — no hassle.

Eligibility Requirements

To qualify for a return or exchange, your item must:

  • Be returned within 14 days of the delivery date

  • Be unworn, unwashed, and in original condition

  • Not be a custom or personalized order (custom items are final sale)

How to Start a Return or Exchange

  1. Visit our Returns & Exchanges Portal: https://www.taylormadescrubhats.com/policies/refund-policy

  2. Enter your order number and zip code

  3. Select the items you'd like to return or exchange

  4. Follow the instructions to ship your item back

Alternatively, reply to your order confirmation email and our team will personally assist you.

Exchanges

Want a different style or size? We're happy to help you find the perfect fit. Simply note your preferred replacement style when submitting your return, and we'll ship your exchange as soon as we receive the original item.

Popular exchange requests:

  • The Original → LUXE Taylor'd Euro (for customers who prefer a lower profile)

  • Euro → Skull Hat (for customers who want a closer fit)

  • Any style → Ponytail (for customers with longer hair)

Refunds

Once your return is received and inspected by our warehouse team, we'll process your refund to the original payment method. Refunds typically appear within 3–5 business days, though some banks may take up to 10 business days.

We'll send you a confirmation email as soon as your refund is issued.

Out-of-Window Returns

If your return falls outside the 14-day window but the item is still in original condition, please reach out to our team directly. While we can't guarantee approval, we review each situation individually and always aim to find a solution.

Custom & Personalized Orders

Custom-printed and embroidered items are final sale and cannot be returned or exchanged unless there is a manufacturing defect. If you believe your custom item has a defect, please contact us within 7 days of delivery with photos and we'll make it right.

Questions?

Email us at support@taylormadescrubhats.com or reply to your order confirmation email. We typically respond within 1 business day.