We're sorry something wasn't quite right. Here's how to send it back. Returns and exchanges on eligible items are accepted within 14 days of delivery, and your request must be started within that window.
Start your return in 4 steps
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Log in to your account at taylormadescrubhats.com/account.
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Open the order and select "Request return."
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Once we approve it, you'll get a prepaid return label by email (U.S. returns).
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Drop your package in the mail within 14 days of receiving your label, and you're set!
You can also start from our Make a Return page anytime.
Want a different style or fit instead?
We're happy to help you exchange! Exchanges are arranged directly with our team. Start a return request or email us at support@taylormadescrubhats.com and we'll coordinate the swap.
Shipping from outside the U.S.?
We're glad to accept international returns, but we're not able to issue a prepaid return label for addresses outside the United States. Please email support@taylormadescrubhats.com before sending anything back, and our team will provide the return address and instructions. International return shipping is arranged and paid for by the customer.
A few things to know
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Items must be new, unworn, unwashed, undamaged, and unaltered. We reserve the right to refuse anything showing signs of wear or modification.
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Custom/personalized caps, "Last-Chance" items, and gift wrap are Final Sale.
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Caps with sewn-on buttons can be returned or exchanged, but the button fee is non-refundable.
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Your prepaid return label is on us for standard U.S. returns.
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If your order shipped free and a return brings the order total below our $75 free shipping threshold, the shipping expense for your specific order and destination will be deducted from your refund.
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If your item arrived damaged or incorrect, let us know within 48 hours and we'll make it right.
For full details, see our Return & Refund Policy. Questions? We're here at support@taylormadescrubhats.com.