Return Policy

RETURNS, EXCHANGES, AND ELIGIBILITY

Returns and exchanges on eligible items are accepted within 14 days of order delivery confirmation. The return request must be initiated within this 14-day window. Items must be in new, unworn, unaltered, undamaged, and unwashed condition. Taylor Made Scrub Hats reserves the right to refuse any merchandise that shows signs of wear or modification.

HOW TO START A RETURN OR EXCHANGE

To request a return, log in to your account, open your order, and select "Request return" (or use the link at the bottom of this page). Once your request is approved, we'll email you a prepaid return label (U.S. domestic returns only).

Looking to exchange for a different style or fit? Exchanges are arranged directly with our team. Start a return request or email support@taylormadescrubhats.com, and we'll help coordinate the swap.

Shipping from outside the U.S.? Please email support@taylormadescrubhats.com to start your return. We are not able to issue prepaid return labels for addresses outside the United States. See International Orders below.

TIMELINE FOR RETURNS

Once your return request is approved and you receive your prepaid label, the item(s) must enter the USPS mail stream within 14 days. If the shipment enters the mail stream after this period, it will not be accepted. In such cases, the item may be returned to you at your expense or, depending on condition, donated/disposed of.

NON-RETURNABLE ITEMS (FINAL SALE)

The following items are Final Sale and cannot be returned or exchanged:

  • Custom & personalized merchandise, made to order just for you (personalized embroidery, sizing modifications, etc.).

  • "Last-Chance" items, final clearance.

  • Gift wrap and shipping/handling charges, non-refundable service fees.

  • Sewn-on button fees, non-refundable. Caps with sewn-on buttons can still be returned or exchanged.

FAIR USE & RETURN ABUSE POLICY

To continue offering a generous return policy and free shipping to our community, we monitor return activity for signs of abuse or "bracketing" (purchasing multiple items with the intent of returning most of the order).

  • Account Flagging: If a customer's return history is deemed excessive or inconsistent with standard personal use, the account may be flagged for manual review.

  • Restricted Access: Flagged accounts will be excluded from our self-service returns portal and must contact customer support directly to initiate a return.

  • Fees & Costs: For accounts identified as having a high return-to-purchase ratio, we reserve the right to deduct a $7.50 restocking fee per order and/or require the customer to cover the cost of return shipping.

  • Refusal of Service: In extreme cases of continued policy abuse, we reserve the right to designate future orders as "Final Sale" or refuse service entirely.

RETURN SHIPPING & FEES

Shipping and handling charges are non-refundable unless the item is faulty or incorrect.

  • Free Shipping Threshold: If your order shipped free and a return brings the order total below our $75 free shipping threshold, the shipping expense for your specific order and destination will be deducted from your final refund amount.

  • Return Labels: We provide one complimentary prepaid return label for standard U.S. domestic returns. Prepaid return labels are not available for international returns. See International Orders below.

  • Exchanges: Exchanges are arranged directly with our team. Reach out through your return request or at support@taylormadescrubhats.com, and we'll help coordinate your swap.

TMSH GUARANTEE (DAMAGED OR INCORRECT ITEMS)

We stand by the quality of our merchandise. Any damages or discrepancies must be reported within 48 hours of delivery.

  • Evidence Required: To process a claim, please provide high-resolution photos of the item, the internal packing slip, and the external shipping mailer.

  • Resolution: Our guarantee ensures your item is free of manufacturing defects and covers the costs of return shipping in the case of defective or incorrect items. For international orders, we will reimburse reasonable return shipping costs for defective or incorrect items.

INTERNATIONAL ORDERS

We are glad to accept international returns, with one important limitation: we are not able to issue a prepaid return label for addresses outside the United States.

  • How to start: Please email support@taylormadescrubhats.com before sending anything back, and our team will confirm eligibility and provide the return address and instructions. If you submit a request through your account, we will follow up by email to coordinate.

  • Return shipping: International return shipping is arranged and paid for by the customer, using the carrier of your choice. Original and return shipping charges are non-refundable.

  • Tracking: Please ship with tracking and share the tracking number with us, so we can confirm receipt and process your refund promptly.

  • Timelines: The same 14-day eligibility window applies.

REFUND PROCESSING

Returns are processed in the order they are received, typically within 3-5 business days of package arrival. You will receive an email notification when your refund is processed. Please allow additional time for your financial institution to post the funds to your account.

Please note that credit card refunds may take up to 10 business days for your bank to process, depending on their policies. This can vary greatly between credit card issuers.

To initiate a return or exchange, please click here.

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