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Orders & Delivery

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Delivery Information

THINGS YOU NEED TO KNOW You'll receive a confirmation email once your order is placed, followed by a second email containing your tracking information once your order has been shipped from our warehouse. In the unlikely event that you don't receive your order after the stated delivery timeframe, or your order is damaged when it arrives, please contact us as soon as you are aware and no longer than 7 days from the delivery date stated on your tracking. MORE QUESTIONS? Please contact our support team here.

Last updated on Jun 12, 2025

Customs & Import Fees

WHAT ARE CUSTOMS DUTIES? When goods are imported into a different country or customs territory, there can be a charge applied called Customs Duty that is charged by the local customs authority where the goods are being imported into. If Customs Duty fees are required by your territory, you'll be responsible for paying them to the applicable authorities. Whether Customs Duty is payable, and by how much, depends on your country's specific regulations. If you do have to pay Customs Duty fees, the amount payable is usually calculated based on the value of the goods and the type of goods being imported. WHAT IF I DON'T PAY THE CUSTOMS DUTY? If you decide to refuse the customs fee, we must confirm with the courier that your parcel will be returned back to Taylor Made Scrub Hats before processing a refund for your order and in some instances, a shipping and handling fee may be deducted from your refund. If you're still unsure of whether you'll be subject to customs fees, we recommend contacting your local customs office for more information before placing your order. WHAT IS A SALES TAX? Sales Tax, also known as VAT or GST, is a tax charged on the supply of goods or services. Taylor Made Scrub Hats is generally registered for Sales Tax in all of the countries we ship to, so we'll charge you the Sales Tax as part of the checkout process. We collect Sales Tax from you on behalf of the local tax authorities and we then pay this directly to the local tax authority. MORE QUESTIONS? Please contact our support team here.

Last updated on Jun 12, 2025

How do I track my order?

TRACK MY ORDER You'll receive a shipment notification email (as long as an email address was provided on the order) once your order has shipped containing your tracking information. Alternatively, you can log into your TMSH Account and track your order. ALREADY HAVE A TMSH ACCOUNT? Login to your Account Check the fulfilment status for your order If the order has been fulfilled, select the order Click on the link to be directed to the carrier's tracking profile WHAT IF MY TRACKING HASN'T UPDATED? Don't fret — tracking numbers typically update every 1-2 business days, however, additional delays may occur while your order is in transit. If your tracking hasn't updated in a few days, don't panic, your order should still be on the way to you. However, if your tracking hasn't been updated in 5+ business days, please get in touch with our Support team for further assistance. For orders placed to Puerto Rico, Hawaii, US Virgin Islands and Guam, please allow 10 business days for your tracking to update before contacting our team to investigate your order. MORE QUESTIONS? Please contact our support team here.

Last updated on Jun 12, 2025

My Order Isn't Right

I'M MISSING ITEMS FROM MY ORDER? We’re sorry if there’s an item missing from your order. Before contacting our Customer Support team, we recommend checking the following: Check your shipping confirmation email titled "Your order is on the way" to see if your order is being shipped in separate parcels. This can happen due to stock availability, meaning sometimes items have to be sent from different warehouses. If this does happen, you may receive another email titled “Some items in your order are on the way” containing further information, and the remainder of the items in your order will arrive shortly afterward. The item(s) missing may have been out of stock - it’s worth checking your emails (including your junk/spam) to see if we've sent you an email about this. MORE QUESTIONS? Please contact our support team here.

Last updated on Jun 12, 2025

I Need to Update My Order

CAN I MAKE A CHANGE TO MY ORDER? We're able to make the following adjustments/updates to orders as long as they have not yet been fulfilled: - Changing the item or size - Delivery/Shipping address - Adding/removing items to your order - Shipping method MORE QUESTIONS? Please contact our support team here.

Last updated on Jun 12, 2025

Return & Exchange Policy — Complete Guide

Return & Exchange Policy The Short Version We offer free returns and exchanges within 14 days of delivery. If your hat doesn't fit or isn't the right style, we'll make it right — no hassle. Eligibility Requirements To qualify for a return or exchange, your item must: - Be returned within 14 days of the delivery date - Be unworn, unwashed, and in original condition - Not be a custom or personalized order (custom items are final sale) How to Start a Return or Exchange 1. Visit our Returns & Exchanges Portal: https://www.taylormadescrubhats.com/policies/refund-policy 2. Enter your order number and zip code 3. Select the items you'd like to return or exchange 4. Follow the instructions to ship your item back Alternatively, reply to your order confirmation email and our team will personally assist you. Exchanges Want a different style or size? We're happy to help you find the perfect fit. Simply note your preferred replacement style when submitting your return, and we'll ship your exchange as soon as we receive the original item. Popular exchange requests: - The Original → LUXE Taylor'd Euro (for customers who prefer a lower profile) - Euro → Skull Hat (for customers who want a closer fit) - Any style → Ponytail (for customers with longer hair) Refunds Once your return is received and inspected by our warehouse team, we'll process your refund to the original payment method. Refunds typically appear within 3–5 business days, though some banks may take up to 10 business days. We'll send you a confirmation email as soon as your refund is issued. Out-of-Window Returns If your return falls outside the 14-day window but the item is still in original condition, please reach out to our team directly. While we can't guarantee approval, we review each situation individually and always aim to find a solution. Custom & Personalized Orders Custom-printed and embroidered items are final sale and cannot be returned or exchanged unless there is a manufacturing defect. If you believe your custom item has a defect, please contact us within 7 days of delivery with photos and we'll make it right. Questions? Email us at support@taylormadescrubhats.com or reply to your order confirmation email. We typically respond within 1 business day.

Last updated on May 23, 2026

Style Guide — Finding Your Perfect Scrub Hat Fit

Style Guide — Finding Your Perfect Scrub Hat Fit Every Taylor Made Scrub Hat is intentionally designed to offer a truly individualized fit. All of our styles are double-layered for absorption during long shifts and feature ultra-durable elastic for a secure, adjustable hold. The forehead band is strategically constructed to fold smoothly, making it easy to customize your fit across a wide range of hairstyles — without ever exposing inside seams. Not sure which style is right for you? Here's a breakdown of each. The Original Our signature style that started it all. The Original features a roomy interior and thick tie-back coverage, giving you the freedom to wear your hair up, down, braided, or in a messy bun. It's made to move with you and built for long shifts. Best for: Versatile hair styles, high ponytails, buns, braids, or customers who want maximum interior room. Ponytail The Ponytail style brings both form and flair. Soft satin ribbons wrap around the back for a personalized fit and a pop of color. If you have a lot of hair or rock a low pony, this is your go-to. Best for: Customers with thick, long, or voluminous hair, or anyone who prefers a low ponytail during their shift. Taylor'ed Euro Say hello to effortless versatility. The Taylor'ed Euro features an adjustable toggle — no ties, no fuss — making it easy to customize your comfort whether you have lots of hair or prefer a looser, laid-back feel. Best for: Customers who want tie-free convenience, prefer a relaxed fit, or have varying hair volumes day to day. Skull Hat The Skull Hat features slim ties and a sleek, close-fitting profile. It's perfect for those with shorter hair or a smaller head, and it's often a favorite among male customers — though anyone who prefers a snug, streamlined fit will love it. Best for: Shorter hair, smaller head circumference, male customers, or anyone who prefers a minimal, low-profile look. Luxe Satin-Lining Available on select styles, the Luxe Satin interior is a premium upgrade for customers who want an elevated wear experience. The satin lining helps protect hair from friction, retains moisture, and reduces dryness throughout even the longest shifts. Best for: Customers with natural hair, color-treated hair, or anyone who wants to protect their hair health during extended wear. Care Instructions Our scrub caps are made with quality materials, and proper care helps them go the distance. - Hand washing is best, but a gentle machine cycle works too. - Use cold water only — heat can cause shrinking and fading. - Skip the dryer — air drying keeps fabrics looking their best. - Light stretching after washing helps restore shape. Steam or iron as needed. Still Not Sure? If you're unsure which style fits your hair type or head shape, reach out to us at support@taylormadescrubhats.com — we're happy to help you find the right match before you order.

Last updated on May 23, 2026

Custom & Bulk Orders — Requirements & Process

Custom & Bulk Orders — Requirements & Process We love bringing branded scrub hats to life for medical teams, residency programs, hospitals, surgical departments, and healthcare organizations. Here's everything you need to know to get started. Minimum Order Requirements - Custom-printed fabric (your pattern/design) | 5 units - Custom embroidered logo | 5 units - Personalized text (names, credentials) on existing styles | 1 unit (available on ready-to-ship items) - Wholesale (existing patterns, reseller pricing) | 100 units (opening order) What We Can Customize - Logo embroidery — your hospital, practice, or organization's logo stitched onto the hat - Custom-printed fabric — your design, pattern, or artwork printed onto fabric and handcrafted into hats - Personalized text — individual names, titles, or credentials embroidered on any style - Mix & match — different styles in the same order (e.g., 10 Originals + 5 Ponytails + 5 Skull Hats) - Custom sizing adjustments — crown width and elastic modifications available on bulk orders The Custom Order Process Step 1: Submit your request Email us at support@taylormadescrubhats.com or fill out our custom order form. Include your quantity, desired styles, and any logo or artwork files you have. Step 2: Requirements & pre-qualification We'll confirm your order meets the minimum requirements and let you know what files or information we still need. Step 3: Digital Mockup Once we have all your details, our team will prepare a Digital Mockup showing exactly how your design will look on the hat — scale, placement, colors. No commitment required at this stage. Step 4: Invoice & approval We'll send a formal itemized invoice via our secure payment portal. Production begins once the invoice is paid. Step 5: Production Custom orders typically take 2–4 weeks in production depending on quantity and complexity. We'll keep you updated throughout. Step 6: Shipment & tracking We'll ship your completed order and send tracking information as soon as it leaves our facility. What We Need From You To prepare your mockup and invoice, please provide: - ✅ Quantity and style(s) desired - ✅ Logo or artwork file (PNG or EPS with transparent background preferred; high resolution) - ✅ Personalization details (individual names, titles, credentials — if applicable) - ✅ Preferred shipping address - ✅ Target delivery date (so we can flag any timeline concerns early) Pricing Custom order pricing varies by quantity, style, and customization type. Volume discounts apply at 20+ units. We'll include all pricing details in your formal invoice after reviewing your project. Note: Standard promo codes and discounts are not applicable to custom orders due to the specialized setup and production costs involved. Volume discounts are applied automatically at the invoice stage. Frequently Asked Questions Can I mix different styles in one order? Yes — you can mix and match any styles as long as the total quantity meets the 5-unit minimum for custom production. Can I get just one hat with my name on it? Personalized text (names, credentials) can be added to any ready-to-ship hat from our online store as a 1-unit order. Logo embroidery and custom-printed fabric require a 5-unit minimum. What file format do you need for logos? PNG with a transparent background is ideal. EPS or SVG vector files also work well. We can sometimes work with high-resolution JPGs — just send what you have and we'll let you know. Do you ship internationally? Yes! We ship worldwide. International orders may be subject to customs fees and duties, which are the responsibility of the recipient. Delivery times vary by country. Can you match our organization's colors exactly? We do our best to match colors faithfully, and our Digital Mockup will show you how the colors will look before production begins. Some variation may occur due to fabric type and printing process. Ready to Get Started? Email support@taylormadescrubhats.com with your project details, or reply to this article. We'd love to work with your team.

Last updated on May 23, 2026