General

Order Not Received? We’re Here to Help!

We’re sorry to hear that you haven’t received your order yet. We understand how important it is for your delivery to arrive on time, and we’re here to resolve any issues as quickly as possible. 🚚 Usual Delivery Time Orders are typically delivered within 2–4 business days after dispatch. If your order hasn’t arrived within this time frame, here’s what you can do: ✅ Things to Check First: - Tracking Details: Check your SMS or email for the tracking link sent after dispatch. Don’t forget to check your spam/junk folder too. - Nearby Delivery Attempt: Sometimes, couriers deliver to a nearby address or leave the package with a neighbor or security. Please check with them before raising a concern. - Delivery Status: If the tracking shows "Delivered" but you haven’t received the package, it could be a mistaken scan or early update from the courier. ⏳ Refund or Replacement Policy If your tracking shows "Delivered" but you still haven’t received your package, you must contact us within 48 hours of the delivery status update. We will not be able to offer a refund or replacement after this window due to courier claim limitations. 💳 Refund Details: - Prepaid Orders: Refunds will be credited to your original mode of payment (UPI, Card, etc.) - Cash on Delivery (COD) Orders: Refunds will be issued as a TrendFusion Gift Card, which you can use on your next purchase ⏱️ Refund Timeline: - We’ll process your refund within 48 hours after receiving and inspecting the returned item - It may take up to 7 business days for the refund to reflect in your account (depending on your bank/payment provider) 📩 Need Help? Reach Out to Us Please email us at support@trndfusion.com with the following details: - Your Order ID - Registered mobile number or email - A short note about the issue Our support team will look into it right away and work to resolve it with either a replacement or a refund — depending on the situation. Thank you for your trust and for shopping with TrendFusion. We’re always here to support you! 😊

Received a Damaged, Defective, or Wrong Order?

We’re really sorry to hear that! At TrendFusion, we care deeply about quality and accuracy — and we’ll make sure to fix any issues with your order quickly and fairly. 📦 What Qualifies for a Refund or Replacement? You’re eligible if you received: - A damaged product - A defective item - A wrong item, size, or design 📸 What You Need to Do: To be eligible for a refund or replacement, please: - Take clear photos of the item showing the damage/defect/wrong item - Email us within 48 hours of delivery - Once verified, send the item back to us (we’ll arrange pickup or you can ship it) ⚠️ Please note: The refund or replacement will only be processed after we receive the returned item and verify its condition. 🚚 Return Process Options: 1. We Arrange a Pickup We’ll schedule a pickup from your address at no extra cost for issues due to damage, defects, or wrong items. 2. Return It Yourself If preferred, you can return the item via courier to: TrndFusion Returns RZC-3/25, Mahavir Enclave Part-1, Palam, New Delhi – 110045 Email: support@trndfusion.com 💳 Refund & Replacement Timeline: - Once we receive the returned item, we’ll verify and process your refund or replacement within 48 hours - Refunds for prepaid orders will be sent to the original payment method - Refunds for COD orders will be issued as a TrendFusion Gift Card - It may take up to 7 business days for the refund to reflect in your account 📩 How to Start the Process: Email us at support@trndfusion.com with: - Your Order ID - Registered mobile number or email - Clear photos of the issue - A short description of the problem Thank you for your patience and support. We're committed to giving you the best service possible at TrnedFusion! 💬

Want to Return an Order? Here’s How It Works

We totally understand — sometimes the product just doesn’t feel like the right fit, and that’s okay! We offer easy returns for customers who wish to return an item due to personal preference (e.g., don't like the fit, color, or style). 📦 Return Policy for Preference-Based Returns: - Returns must be initiated within 15 days of delivery - A return fee of ₹60 will be deducted from your refund - Product must be unused, unwashed, and in original packaging with tags intact 🚚 How to Return: You have two convenient options: 1. Pickup by Us We’ll arrange a pickup from your address. The ₹60 fee will be deducted from your refund after we receive and inspect the item. 2. Self-Return via Courier/Post You may also send the product back to us yourself. Ship it to: TrendFusion Returns RZC-3/25, Mahavir Enclave Part-1, Palam, New Delhi – 110045 Email: support@trndfusion.com 💳 Refund Details: - Prepaid Orders: Refunds will be credited to your original mode of payment (UPI, Card, etc.) - Cash on Delivery (COD) Orders: Refunds will be issued as a TrendFusion Gift Card, which you can use on your next purchase ⏱️ Refund Timeline: - We’ll process your refund within 48 hours after receiving and inspecting the returned item - It may take up to 7 business days for the refund to reflect in your account (depending on your bank/payment provider) 📩 How to Request a Return: Just email us at support@trndfusion.com with: - Your Order ID - Registered mobile number or email - A short note stating you'd like to return the item due to personal preference Thank you for shopping with TrendFusion! We’re always here to make sure you have the best experience possible. 🙌

Fusion Program

Welcome to the Fusion Program, your go-to support center for all things related to our loyalty rewards! Whether you’re earning, redeeming, or just getting started — we’re here to ensure your experience is seamless and rewarding. 💡 About the Fusion Program The Fusion Program is our exclusive customer loyalty system where you earn points for shopping, celebrating your birthday, and more. These points can be redeemed for discounts on your future purchases. 🎁 How Points Work Earning Points: - Sign-Up Bonus: Instantly get 100 points when you register. - Purchase Rewards: Earn 1 point for every ₹1 spent. - Birthday Bonus: Receive 1000 points on your birthday. (Your DOB must be updated at least 30 days in advance.) Points Validity: - Points are valid for 12 months from the date they are added to your account. - Earned points will reflect within 24–48 hours after a successful purchase. 🎟️ Redeeming Points You can convert your points into reward cards that give you instant discounts: Points Reward Applicable 1000 ₹100 Above ₹499 2000 ₹200 Above ₹899 5000 ₹500 Above ₹1499 Note: Reward cards must be used within 30 days of redemption. Points remain safe and valid for 12 months if unused. 🔍 Troubleshooting & Common Questions Q: My points haven’t shown up yet — what should I do? A: Points can take up to 48 hours to reflect. If you don’t see them after that, contact us with your order ID. Q: I didn’t get my birthday points. Why? A: Please ensure your Date of Birth was updated at least 30 days before your birthday. If it was, reach out and we’ll look into it. Q: Can I combine multiple reward cards on one order? A: No, only one reward card can be used per order. Q: I returned an item — what happens to my points? A: Any points earned on returned items will be deducted from your account. Q: Can I transfer points to another account? A: No, points are non-transferable and are linked to your registered account only. 📞 Need More Help? Contact Us We’re always here to assist you! - Email: support@trndfusion.com - Live Chat: Available on our website 📝 Tips to Maximize Your Rewards - Shop often to keep earning points throughout the year. - Redeem wisely—choose the reward card that fits your order value best. - Don’t let points expire! Track your balance in your account dashboard. - Update your birthday early to never miss out on your birthday bonus.