Welcome to the Fusion Program, your go-to support center for all things related to our loyalty rewards! Whether you’re earning, redeeming, or just getting started — we’re here to ensure your experience is seamless and rewarding.
💡 About the Fusion Program
The Fusion Program is our exclusive customer loyalty system where you earn points for shopping, celebrating your birthday, and more. These points can be redeemed for discounts on your future purchases.
🎁 How Points Work
Earning Points:
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Sign-Up Bonus: Instantly get 100 points when you register.
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Purchase Rewards: Earn 1 point for every ₹1 spent.
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Birthday Bonus: Receive 1000 points on your birthday. (Your DOB must be updated at least 30 days in advance.)
Points Validity:
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Points are valid for 12 months from the date they are added to your account.
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Earned points will reflect within 24–48 hours after a successful purchase.
🎟️ Redeeming Points
You can convert your points into reward cards that give you instant discounts:
Points Reward Applicable
1000 ₹100 Above ₹499
2000 ₹200 Above ₹899
5000 ₹500 Above ₹1499
Note: Reward cards must be used within 30 days of redemption. Points remain safe and valid for 12 months if unused.
🔍 Troubleshooting & Common Questions
Q: My points haven’t shown up yet — what should I do?
A: Points can take up to 48 hours to reflect. If you don’t see them after that, contact us with your order ID.
Q: I didn’t get my birthday points. Why?
A: Please ensure your Date of Birth was updated at least 30 days before your birthday. If it was, reach out and we’ll look into it.
Q: Can I combine multiple reward cards on one order?
A: No, only one reward card can be used per order.
Q: I returned an item — what happens to my points?
A: Any points earned on returned items will be deducted from your account.
Q: Can I transfer points to another account?
A: No, points are non-transferable and are linked to your registered account only.
📞 Need More Help? Contact Us
We’re always here to assist you!
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Email: support@trndfusion.com
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Live Chat: Available on our website
📝 Tips to Maximize Your Rewards
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Shop often to keep earning points throughout the year.
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Redeem wisely—choose the reward card that fits your order value best.
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Don’t let points expire! Track your balance in your account dashboard.
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Update your birthday early to never miss out on your birthday bonus.