Can I get a refund?
Yes. You have 14 days from your delivery date to return or exchange an item.
- Items must be unworn, undamaged, unwashed, and in their original packaging (the Marcozo pouch with the correct barcode).
- Refunds have a $5 restocking fee per refunded item. Exchanges and store credit have no fee.
- Refunds can take up to 10 business days to be processed after your return is delivered back to us.
- Lost or stolen packages, and packages marked delivered but not received, are not refunded. We reship them instead.
To start a refund or exchange, go to our Returns Portal and enter your email or zip code plus your order number or tracking number. Full details are in our return & exchange policy.
Who pays for return shipping?
- If you opted into free returns at checkout (our partnership with Redo), your return shipping label is covered.
- If you didn't opt in, you pay for the return label. You can buy it directly in the Returns Portal when you submit your return.
Can I cancel or change my order?
You have 30 minutes after placing your order to cancel it or make changes (items, size, or shipping address).
You can do this two ways:
- From the link on your order confirmation page
- Through our self-help portal
After 30 minutes, your order moves into fulfillment and can no longer be cancelled or edited. Once it arrives, you can still return or exchange it within 14 days of delivery.
Do you sell gift cards?
Yes. Marcozo gift cards are available on our website: Marcozo Gift Card.