What is your return/exchange policy?
Return Window
- Our Returns & Exchange window is 14 days from your delivery date.
- Items must be unworn, undamaged, unwashed, and in original packaging.
- Items returned without their original packaging (e.g., Marcozo pouch with the correct barcode) are only eligible for
store credit unless the packaging is sent back at your expense.
Exchanges
- U.S. customers: First exchange on each order is free. We cover shipping both ways.
- International customers: You cover the cost of sending items back, but we’ll ship the replacement to you for free.
- Exchanges are only for the same item in a different size or color.
Returns (Refunds)
- All refunds (U.S. & international) incur a $5 restocking fee.
- U.S. customers: Receive a free prepaid return label.
- International customers: You are responsible for return postage. Duties and taxes are non-refundable.
- Store credit: Choose store credit instead of a refund to have the $5 fee waived.
Non-Refundable Situations
- Lost or stolen packages (reshipment offered)
- Orders marked “delivered” by tracking but not received (reshipment offered)
- Items damaged while in your possession
- Returns not shipped or dropped off within 14 days of delivery
- Stack & Save bundles: if one item is returned, remaining items will be charged at full price and refunds adjusted
How to Start a Return or Exchange
- U.S. Customers:
Go to marcozo.happyreturns.com
Enter your order number (e.g., M12345) and Zip Code, then follow the steps.
You’ll receive a confirmation email with your prepaid label.
- International Customers:
Go to 360.postco.co/marcozo
Enter your order number and email/phone, then follow the steps.
You’ll receive instructions on how to ship your return.