Oh no, we're really sorry to hear that! 🙈 We do our best to provide great service and products, but sometimes shipping issues can happen. If there’s a problem with the product itself, we’ll make sure to look into it as well.
If your order arrived damaged, please send photos of the issue through our returns portal. You can access it using this LINK.
If you need help with something the portal can’t handle, feel free to reach out to us at support@minikatana.com. Be ready to send us four photos and one video showing the damage to the item(s) you received. Once we have this information, we'll work quickly to resolve the issue for you.