Home Exchanges and Replacements I got the wrong product, how do I get a replacement?

I got the wrong product, how do I get a replacement?

By Erica • Last updated on Jan 27, 2025

So sorry about this! Mistakes can happen but we are more than happy to fix this for you! Please contact us immediately at support@minikatana.com.

To make sure we can take care of this issue promptly, be ready to provide the following:

  1. Your order number

  2. The items you ordered

  3. The wrong item you received

  4. Photo(s) of all that was received with your order

  5. A clear image of the packing slip

  6. A clear image of the shipping label

  7. A clear image of the barcode/SKU at the bottom of the internal box the item was received in