Home Exchanges and Replacements I'm missing an item from my order

I'm missing an item from my order

By Erica • Last updated on Jan 27, 2025

Darn, we know how excited you were to receive all your products! Mistakes can happen and we are more than happy to fix this for you. Please contact us immediately at support@minikatana.com.

To make sure we can take care of this issue promptly, be ready to provide the following:

  1. Your order number

  2. The items you ordered

  3. The missing item you should've received

  4. Photo(s) of all that was received with your order

  5. A clear image of the packing slip

  6. A clear image of the shipping label

  7. A clear/full image of the shipping box/packaging the order arrived in