Hi, how can I help you?

My dog is a picky eater - will he like this?

What makes Elevate better than raw?

Why should I feed my dog air-dried food?

How does Elevate's price compare to other high quality dog food?

Will you ever offer other proteins? When? What?

How many cups per bag?

My dog isn't active and this food seems to show active dogs. Can they eat it?

How often should I feed my dog?

What is the caloric content of the food?

How many cups per bag?

Why doesn't Elevate look like other air dried dog food in jerky style like Only Natural Pet?

My dog has preexisting health condition. Can I feed them this food?

Can I eat the food and topper?

Does the food contain any common allergens (soy, corn, wheat)?

What is the carbohydrate percentage for Elevate 100% Grass-Fed Beef and Sensitive Stomach Recipe?

What does human grade mean?

Why is there so much fat in the food?

Why add calcium and what kind is it?

What beef organs do you use?

What is the protein content?

Who do I contact for more info?

Does Elevate have a customer service phone number?

How can I update my account info?

What are your customer service hours?

My order was marked delivered but it’s not here.

When will my order ship?

Do you offer free shipping?

How do I track my order?

Do you ship worldwide?

How much is shipping?

Do you have a subscription plan and how does it work?

How do I access and modify my subscription?

How do I skip a subscription shipment?

How do I cancel my membership/subscription?

I'm having trouble logging in

What is your cancellation policy?

What is your return/refund policy?

When will I get my refund?

How do I make a return?

My dog is a diabetic

This product is too high in carbs. Why?

Will you ever offer a low carb version of your food?

Can I feed EPP to my dog with cancer?

Can I feed EPP to my dog with kidney disease?