Returns

What is your cancellation policy?

Orders can be canceled within 2 hours. Please email our team with your cancellation request as soon as possible. You will receive confirmation of your cancellation if we’re able to make it happen. After this period, we may not be able to cancel your order as it might already be in processing or shipment. If you have already received an order confirmation email, it may be impossible to cancel your order. However, you can always request a return or exchange once your order arrives.

What is your return/refund policy?

Our refund / return policy can be found here - https://elevatepet.com/policies/refund-policy.

When will I get my refund?

Once your return has been received and processed, you will be notified via email when the refund has been issued. Please allow 10 business days for the refund to reflect in your account.

How do I make a return?

Returns must be initiated within 30 days of receiving your order. Items must be unused and in the original packaging. Refund process Upon receiving the returned item, we will inspect it to ensure it meets our return policy criteria. If the return is approved, a refund will be processed to the original payment method. Non-Returnable items Certain items may not be eligible for return due to food safety, final sale, or other reasons.