My Order Shows Delivered But I Haven't Received It

We understand how frustrating this can be. Here's what to do if your tracking shows delivered but you don't have your package.

First Steps

1. Wait 24 hours - Sometimes packages are marked delivered slightly before actual delivery
2. Check around your property - Look at back doors, porches, garages, or with neighbors
3. Check with household members - Someone else may have received it
4. Look for a delivery notice - The carrier may have left it at a secure location

Check Common Locations

• Front porch or doorstep
• Back door or side entrance
• Garage or carport
• With a neighbor
• Building mailroom or front desk (for apartments)
• Behind bushes or hidden from view

Contact the Carrier

If you still can't find your package, contact the shipping carrier directly with your tracking number. They can provide more details about where it was left or if a signature was obtained.

Still Can't Find It?

If you've checked everywhere and waited 24 hours, contact our support team with:

• Your order number
• Confirmation that you've checked the above locations

We'll work with you to resolve the issue and make sure you get your items.