Lost packages
At Bandou, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at Support@mybandou.com with your order number and any relevant details. If you have lost the details, we can still retrace your order with your name and email.
Damaged packages
We understand the disappointment of receiving a damaged package. In such instances, please report to our customer support team at Support@mybandou.com and include photos of the damaged items or package.
We will review the provided documentation and, if necessary, arrange for a replacement or issue a refund, according to your preferences.
