We offer a base 365 days money-back guarantee because we believe in the quality of our products. If, in the a rare case you or the children do not like it because of it's the design or simply they don't want to wear it (we know how it can be sometimes...), simply contact us within 365 days for a full refund, no questions asked.
Our support team will be able to retrace your order with your full name, email or # order, so don't worry about that part.
For returns or exchanges, please contact our customer support at Support@mybandou.com. Refunds will be processed to the original payment method within 24h of receiving the returned item.
If you received a defective item (it's sad but may happen) contact us at Support@mybandou.com and we will make sure to make it right with you. If it doesn't work, we'll ask you to return it to us so we can send it back to the factory for further tests. At the same time, we'll send you a new one for free.
