What if my package gets lost or arrives damaged? 💔
Lost packages
At Bandou, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during
transit, please reach out to our customer support team at Support@mybandou.com with your order number and any relevant
details. If you have lost the details, we can still retrace your order with your name and email.
Damaged packages
We understand the disappointment of receiving a damaged package. In such instances, please report to our customer
support team at Support@mybandou.com and include photos of the damaged items or package.
We will review the provided documentation and, if necessary, arrange for a replacement or issue a refund, according to
your preferences.