Package Shows Delivered but I Don't Have It
Frustrating, we know. Before assuming the worst, please work through these steps — the package usually turns up.
Step 1: Check everywhere the carrier might have left it
- Parcel lockers or mail rooms (especially for apartments, offices, condos)
- All mailboxes associated with your address
- Front porch, side porch, back door, garage — carriers often leave packages in "safe" spots
- With neighbors — it may have been delivered to a similar address by mistake
- Building reception, security desk, or concierge
Step 2: Check the tracking for the exact delivery location
Pull up the tracking link from your order email. USPS tracking will often say exactly where the package was left (e.g., "Delivered to parcel locker," "Delivered, left at front door," "Delivered, in/at mailbox").
If you see "Delivered to parcel locker" — check those lockers first. The access code is usually printed on a notice left in your standard mailbox.
Step 3: Wait 24 hours
It's uncommon, but USPS sometimes marks a package as delivered a day before it actually arrives. If everything above is checked and the package still hasn't shown up, wait 24 hours.
Step 4: File a missing mail claim with USPS
If the package is still missing after all of the above, USPS handles lost-package claims. Two ways:
- Online: usps.com/help/missing-mail.htm
- Phone: 1-800-275-8777
Step 5: Contact us
Once you've filed with USPS (or if you've waited 5-7 business days after the "delivered" scan), contact our support team and we'll look into a replacement.
Please include your order number and a brief note on what you've checked so we can help quickly.