My Business Isn't Showing in the App
If you're trying to set up your ZappyCard and your business doesn't appear when you search in the app, there's almost always one simple reason:
Your Google Business Profile doesn't have a physical address.
Our app pulls business listings directly from Google's API, which only returns results that have a physical address on file. Mobile businesses, service-area businesses, and listings without an address won't appear in the search.
Option 1: Add a physical address (recommended)
Even service-area businesses can add a general location to their Google Business Profile. Once added, the listing will appear in the app search within a short time.
- Go to Google Business Profile
- Open your business listing
- Under Info or Location, add a physical address
- Save, then try the Zappycards app search again
Option 2: Paste your Google review link manually
If you genuinely can't add a physical address (pure online business, privacy reasons, etc.), you can paste your Google review link directly into the app using the "Can't find your business page? Click here" link on the search screen.
How to get your Google review link
- Open Google on your phone and search for your business name
- Make sure you're signed in to the Google account that manages the Business Profile
- Tap the dropdown on your business listing
- Select Ask for Reviews
- Copy the link that appears
How to paste it into the Zappycards app
- On the Find your Business screen in the app, tap "Can't find your business page? Click here"
- In the Paste your link popup, paste your copied Google review link
- If the link starts with your business name (like
BUSINESS NAME https://g.page/r/ABCDE/review), delete the business name prefix so it looks like:https://g.page/r/ABCDE/review - Tap Use this link
- Continue the setup to scan your card
Other reasons your business might not appear
- Very new Google Business Profile — listings can take a few days to appear in Google's API
- Unverified listing — make sure your listing is verified on Google
- Name spelled differently — try searching with the exact name on your Google profile, or with your city/address
If you've tried everything above and your verified, address-complete business still doesn't appear, please contact our support team with a link to your Google Business Profile so we can investigate.