Home Troubleshooting My Card Was Working, Now It Goes to the Wrong Page (or 404)

My Card Was Working, Now It Goes to the Wrong Page (or 404)

Last updated on Apr 19, 2026

My Card Was Working, Now It Goes to the Wrong Page (or 404)

If your ZappyCard worked previously but now shows a "404 error," "too many redirects," or takes customers to the wrong page, the issue is almost always with the URL the card points to — not the card itself.

Most common causes

  1. Your Google review URL changed — Google occasionally updates review URLs, which can leave your card pointing at a dead link.
  2. The Google Business Profile was edited or deleted — if the profile was changed or removed, the redirect will break.
  3. "Too many redirects" — the URL programmed on the card has a redirect loop. A cleaner URL will fix it.

The fix: re-save the card with a fresh URL

Step 1: Get a fresh, clean Google review URL

  1. Open Google Maps
  2. Find your business
  3. Tap Write a review
  4. Copy that URL

This is the cleanest version of your Google review link and rarely causes redirect issues.

Step 2: Update the card in the Zappycards app

  1. Open the Zappycards app
  2. Tap your card on the dashboard to open the Edit Card screen
  3. Tap Update Business Location to change the link, or edit the Redirect Link field directly
  4. Paste the new URL
  5. Tap Save Changes
  6. When prompted, tap your phone to the card to re-write the NFC chip

Optional: Shorten very long URLs

If your URL is very long and you see write errors, use a free shortener like free-url-shortener.rb.gy.

If none of this works

If you've updated the URL and the card still doesn't respond to multiple phones, the NFC chip may have failed. Contact support and we'll send a replacement.