Shipping & Delivery FAQ
How long does shipping take?
- US domestic: typically 3-5 business days after your order ships
- Canada and international: can take longer due to customs clearance
Who ships my order?
We use DHL for the initial leg, which hands off to USPS for US final-mile delivery. International orders route through our Chicago, IL International Distribution Center before reaching the destination country.
Can I pay for expedited shipping?
Not currently. All orders ship via our standard method. We do our best to get orders out quickly.
How do I track my order?
When your order ships, you'll receive a tracking email. You can also track directly:
My order is stuck in transit — is it lost?
Usually, no. International orders often sit at the Chicago distribution center for a few days while they're being processed or cleared through customs. "Stuck in transit" for up to a week is usually normal.
If your order hasn't moved for more than 10 business days, contact our support team and we'll investigate.
I haven't received a tracking number yet
If it's been more than 3-5 business days since your order and you haven't received tracking, your order may be on hold for verification (a standard fraud-prevention step). If so, you'll need to confirm:
- Full name on the card used at checkout
- Last 4 digits of the card
- Billing address
Contact support with these details and we'll release the hold.
My package was returned to sender
This usually happens because of an address issue (wrong unit number, "insufficient address," etc.). Contact support with your correct, complete shipping address and we'll re-send.