Sent back your return but still waiting on your refund? We know, it sucks! This can be due to a few different reasons...
Depending on the country your return order was shipped from & the returns courier you choose when returning your item(s), delivery times back to our warehouse can vary from a few days to approx 30 days.
HOW CAN I CHECK THE STATUS OF MY RETURN?
The quickest and simplest method we recommend is to check your return tracking, (if the courier you chose to return your items with provided one) and look out for an update that states it's been 'Returned', 'Delivered', 'Returned To Warehouse' or similar. This means the shipment has arrived to our warehouse and will typically be processed by our team within 3 to 5 business days. Sit tight, and we'll be in touch via email once the return has been processed to confirm your refund.
Once processed, credit card refunds can take up to 10 business days to post, depending on your bank.
MORE QUESTIONS?
Please contact our support team here.